Code of Conduct & Privacy Policy

OUR CODE OF CONDUCT

 

DEFINITIONS


AGENT
The individual or Corporation tasked with the general representation, procurement of work, management of information and work-related assistance/advising of the Client as it pertains to the entertainment industry. 


CLIENT
An individual either seeking representation or currently represented by the Agency via verbal and/or written contract, within the entertainment industry.


PRODUCTION
The company, corporation, organisation and/or their representatives that controls, administers, directs, and is responsible for the hiring of Clients, whether or not he, she, or it is or will be an owner of copyright of the finished product.

The Agent/Client relationship is not considered an employer/employee relationship.  The Client is considered a self employed contractor, employed by Production and/or their representatives.



GENERAL


EQUAL OPPORTUNITY AGENCY
The Agency proudly represents and will strive to acquire bookings for any Client regardless of age, race, sex, creed, colour, sexual orientation, gender identity, disability, or national origin, as requested by Production and/or their representatives.


FREEDOM FROM PERSONAL HARASSMENT
The Agency abides by an in-house zero tolerance policy regarding discrimination and harassment, including but not limited to sexual, racial or personal harassment and violence.  All allegations whether internally or externally, will be taken seriously and dealt with accordingly. Whereby allegations are made internally, an immediate and full investigation will take place, with full support for the Client, or employee being offered. If necessary, an external HR Consultant will be employed to advise as necessary. If an allegation is made about an external source (such as, but not limited to, an employer, colleague, etc.) then the Agency will act as a representative in addressing concerns with the production, or any other suitable external member. The Agency will always act in a timely and professional manner, ensuring our Clients receive the best, most up to date advice. Whilst we do not appoint legal representatives, we are happy to work in concert with our Clients, Equity and any legal professional to ensure the correct outcome is reached.


AGENCY COMMUNICATIONS
The Agency manages communications with the Client via multiple channels, including but not limited to telephone, email, Skype and SMS.   We strive to utilise the latest, most reliable and efficient communications available for the Client.


AVAILABILITY TO THE CLIENT
The Agency strives to maintain a high level of availability to all Clients for consultation via the communication methods described above.  For prospective and existing Clients, web based communications are the primary means of communication; managed and responded to in the most efficient and reasonable time frame.   This primary means of communication helps save the Client valuable time and expedites Client support.  

WORKING ON THE CLIENTS BEHALF
The Agency is tasked with the general representation, procurement of work, management of information and work-related assistance of the Client as it pertains to the entertainment industry.  This includes but is not limited to:

  • Client submissions to Production/production representative(s) for suitable roles
  • Information management critical to Client success
  • Resolution of payment errors/disputes
  • Ensuring progress updates are procured, that decisions are made in a timely fashion, and that our Clients are treated fairly, and with respect




Our Privacy Policy


A) INTRODUCTION
We may have to collect and use information about people with whom we work. This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.
We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business. We will ensure that we treat personal information lawfully and correctly.
To this end we fully endorse and adhere to the principles of the General Data Protection Regulation (GDPR).
This policy applies to the processing of personal data in manual and electronic records kept by us.. It also covers our response to any data breach and other rights under the GDPR.
This policy applies to the personal data of our current, past and prospective clients. These are referred to in this policy as relevant individuals.


B) DEFINITIONS
“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person‟s name, identification number, location, online identifier. It can also include pseudonymised data.
“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


C) DATA PROTECTION PRINCIPLES
Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:
a) processing will be fair, lawful and transparent
b) data be collected for specific, explicit, and legitimate purposes
c) data collected will be adequate, relevant and limited to what is necessary for the purposes of processing
d) data will be kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
e) data is not kept for longer than is necessary for its given purpose
f) data will be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
g) we will comply with the relevant GDPR procedures for international transferring of personal data


D) TYPES OF DATA HELD
We keep several categories of personal data on our clients in order to carry out effective and efficient processes. We keep this data in a file relating to each client.
Specifically, we hold the following types of data:
a) personal details such as name, address, phone numbers, passport details, clothing sizes,etc
b) information provided during the recruitment process such as past work experience, details of education etc.
c) details relating to pay administration such as bank account details
All of the above information is required for our processing activities.


E) CLIENT RIGHTS
You have the following rights in relation to the personal data we hold on you:
a) the right to be informed about the data we hold on you and what we do with it;
b) the right of access to the data we hold on you;
c) the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as „rectification‟;
d) the right to have data deleted in certain circumstances. This is also known as „erasure‟;
e) the right to restrict the processing of the data;
f) the right to transfer the data we hold on you to another party. This is also known as „portability‟;
g) the right to object to the inclusion of any information;
h) the right to regulate any automated decision-making and profiling of personal data.


F) ACCESS TO DATA
As stated above, clients have a right to access the personal data that we hold on them. To exercise this right, employees should make a Subject Access Request. We will comply with the request without delay, and within one month unless, in accordance with legislation, we decide that an extension is required. Those who make a request will be kept fully informed of any decision to extend the time limit.
No charge will be made for complying with a request unless the request is manifestly unfounded, excessive or repetitive, or unless a request is made for duplicate copies to be provided to parties other than the employee making the request. In these circumstances, a reasonable charge will be applied.
Further information on making a subject access request is contained in our Subject Access Request policy.


G) DATA DISCLOSURES
The Company may be required to disclose certain data/information relating to clients, in order to complete submissions for work assignments. These kinds of disclosures will only be made when strictly necessary for the purpose.


H) REQUIREMENT TO NOTIFY BREACHES
All data breaches will be recorded on our Data Breach Register. Where legally required, we will report a breach to the Information Commissioner within 72 hours of discovery. In addition, where legally required, we will inform the individual whose data was subject to breach.


I) DATA PROTECTION COMPLIANCE
Our appointed compliance officer in respect of our data protection activities is Alan Mehdizadeh, who can be contacted via email on alan@avenuemanagement.co.